Outsourcing done right

Best in Class - People, Processes and Technology

We offer a wide array of services that can be tailored to suit all your outsourcing needs. Our streamlined implementation ensures a smooth transition, from sourcing and vetting the right candidates, to onboarding and training.

Innovation, Efficiancy

Strategic, Fast

Precise, functional

Global, unlimited

Learn more..

Outsourcing done right

Best in Class - People, Processes and Technology

We offer a wide array of services that can be tailored to suit all your outsourcing needs. Our streamlined implementation ensures a smoot transition, from sourcing and vetting the right candidates, to onboarding and training.

Innovation, Efficiancy

Innovation, Efficiancy

Precise, functional

Global, unlimited

Learn more..

Administration

Innovative strategies

We believe the customer journey is a multi-channel experience based on customer preference. With innovation being the thread that runs through customized strategies, we incorporate multiple platforms including WhatsApp and Webchat to communicate with customers. As these messaging platforms evolve, we add to the services we offer our clients, disrupting the status quo.

Gain Digital Advantage

Innovative strategies

We believe the customer journey is a multi-channel experience based on customer preference. With innovation being the thread that runs through customized strategies, we incorporate multiple platforms including WhatsApp and Webchat to communicate with customers. As these messaging platforms evolve, we add to the services we offer our clients, disrupting the status quo.

Results-Oriented Solutions

Strategic insights

Analytics and reporting tools are an important part of our offering. It is vital that we demonstrate to our customers that we can be trusted with their business. This is best achieved through our reporting on performance and key indicators. During the campaign onboarding stage we agree with our client on the reporting requirements so that there is comfort and confidence to outsource. 

We use a variety of analytics to measure performance and efficiency in all critical areas. Including production, marketing, customer service, and outcomes.

Experience is the teacher

Drawing on rich results

Through its operations over the past 24 years, parent company MCS Debt Recovery, identified an increasing number of clients in South Africa and offshore that require outsourced services.

Connect BPS (Pty) Ltd was established out of the need for these services.

The strong management team behind Connect BPS has collectively 258 years well-rounded experience in the business process services sector. The Senior team has extensive expertise in customer services, sales, debt recovery, marketing and retentions strategies across various industries. 

Choose to win

Multi benefit. Minimal risk

Convenient time zones

The time zones that a company chooses to work with for outsourcing work will play a big role in the success of their business. Choosing a time zone that is favourable to both teams is important.

Favourable Exchange Rates

costs are reduced as a result of forex rates working heavily in your favour and likely to get even better. All done without using traditional and inequitous "slave" labour rates. In fact the reverse is true, you will be helping with community upliftment.

English Language

In addition to the large selection of workers, a large benefit of hiring South Africans is that naturally, they are native English speakers.

Sophisticated infrastructure

A variety of industry verticals, such as technology and communications, financial services, legal and healthcare.

FAQ

Most frequent questions and answers

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